NDAX Login: Accessing Canada’s Premier Crypto Exchange
A clear, secure, and friendly walkthrough to help you log into NDAX, troubleshoot common issues, and lock down your account.
Why login security matters
NDAX (National Digital Asset Exchange) is a trusted Canadian cryptocurrency exchange. Your login is the gateway to funds, trade history, and sensitive settings — so securing access is essential. Below you'll find a step-by-step login guide, security best practices, and simple troubleshooting so you can get back to trading confidently.
Step-by-step: How to log in
Always make sure you’re using https://ndax.io or the official NDAX mobile app downloaded from the Apple App Store or Google Play.
Type the email address linked to your NDAX account and your password. If you use a password manager, use it to fill credentials — this prevents phishing risks from typosquatting domains.
NDAX requires 2FA for sign-ins and withdrawals. Open your authenticator app (Google Authenticator, Authy, or similar) and enter the 6-digit code when prompted.
Depending on your account settings or device, NDAX may send device verification emails or require biometric confirmation on mobile. Follow the instructions in the email or app prompt.
Once logged in, confirm you’re on the dashboard. Check the top-right user menu for recent activity and enable extra protections (withdrawal whitelist, session timeout) if available.
Security best practices (must-read)
- Use a strong unique password: at least 12 characters, mix of letters, numbers, and symbols. Avoid re-using passwords across sites.
- Enable an authenticator app: Authenticator-based 2FA beats SMS. Back up your 2FA secret safely (paper or secure offline vault).
- Beware phishing: Never click suspicious links. NDAX will never ask for your full password or 2FA codes by email or social media.
- Use a hardware wallet: For large crypto balances, consider a hardware wallet and only keep trading funds on exchange.
- Monitor sessions: Log out of shared devices and review active sessions in the security settings.
Troubleshooting common login issues
Forgot password
Click Forgot password? on the NDAX login page and follow the email link. If you don’t receive the email, check spam, or ensure your mailbox accepts messages from NDAX.
2FA code not working
Time drift in authenticator apps can make codes invalid. Sync your phone’s clock automatically (device settings) and retry. If you lost access to your authenticator, use your 2FA recovery codes or contact NDAX support immediately.
Account locked or suspicious activity
If NDAX locks your account for safety or you see unfamiliar activity, do not attempt to log in repeatedly. Instead, use the official support channels and provide requested identity verification documents. Protect your email account too — attackers often target email to reset exchange logins.
Can't access your email
If you’ve lost access to the email linked to your NDAX account, open a support ticket and be prepared to verify your identity with KYC documents (ID, selfie, proof of address).
Never share your password, 2FA codes, or recovery keys with anyone claiming to be support.
FAQ & final notes
- Does NDAX charge to log in? No — logging in is free. Fees apply only to trading, deposits, or withdrawals as per NDAX's fee schedule.
- Can I use biometrics? Yes — the NDAX mobile app supports face/ fingerprint sign-in for devices that have it enabled.
- How to contact support? Use NDAX’s official support portal via the website or in-app help. Provide clear screenshots and timestamps when describing issues.
Quick checklist before you log in: official site/app ✓ strong password ✓ 2FA app ✓ device time synced ✓ secure network (avoid public Wi-Fi).